To order your Cottage Gas Buddy - “Buddy's Pick” gas trailer please email us at info@cottagegasbuddy.ca and a customer service agent will contact you. Orders require a $500 deposit by e-transfer and the balance is payable at delivery/pick up.
Units normally take 2 weeks or less to fill your order, subject to any supply issues. If not in stock, our Buddy customer service team shall offer you the closest availability date for the unit.
Upon pickup or delivery, full payment is required on the balance of the order by bank draft. Details will be provided by our Buddy customer service team.
Custom Orders: For units requiring larger trailers , tanks or custom finishes, Buddy Products will provide quotations on multiple unit orders or special custom orders, subject to availability.
Once your order has been placed, you will be contacted by our Buddy customer service team to make an appointment date and time for pickup/delivery. Delivery charges may apply based on location.
We suggest that Cottage Gas Buddy units are stored outdoors with a tarp. Indoors storage is not recommended. The units may expel DANGEROUS FUMES that could result in a FIRE or EXPLOSION. The Owner Operator is responsible for the safe storage of the units.
Check with us on the availability of custom covers for outside protection... we expect availability in the latter part of 2022.
We accept returns at our showroom warehouse. You can return unused items in the original packaging and condition within 30 days of your purchase with receipt or proof of purchase. After 30 days from the purchase date, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine the unit and determine whether you are entitled to a return based on the observed condition. If you are entitled to a return, we will refund your purchase price with a credit that shall be applied via your original method(s) of payment.
Sale items are non-refundable. Orders cancelled within 1 week are subject to an administration charge of $200. Please contact our Buddy customer service team for status and information on all returns.
Cottage Gas Buddy trailers are warranted for defects for a 1 year period from date of final sale. The warranty is voided for any misuse or lack of required maintenance of the unit and its components.
We only exchange goods if they are defective or damaged at time of receipt. In circumstances where you consider that a product is defective, you should promptly contact us with details of the product and the defect. Our Buddy customer service team will arrange an exchange date for all valid claims.